Privacy Policy

1. Information We Collect

jet178 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Personal Identification Information

When you register for an account with jet178, we collect personal identification information necessary to verify your identity and comply with regulatory requirements. This includes:

• Full legal name as it appears on your government-issued identification documents.
• Date of birth to verify that you meet the minimum age requirement of 21 years.
• Residential address including street address, city, postal code, and country.
• Email address for account communications and notifications.
• Mobile phone number for account security, two-factor authentication, and customer support.
• Gender (optional in some jurisdictions).
• Nationality and citizenship to ensure compliance with jurisdictional restrictions.

1.2 Verification Documents (KYC)

To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we require you to submit verification documents, which may include:

• Government-issued photo identification: Indonesian National Identity Card (KTP), passport, or driver's license showing your photograph, name, date of birth, and document number.
• Proof of address: Utility bill, bank statement, or government correspondence dated within the last three months showing your name and residential address.
• Selfie photograph: A clear photo of you holding your identification document next to your face for identity verification purposes.
• Proof of payment method: Bank account statement or screenshot showing your name and account details matching the payment methods you use for deposits and withdrawals.

1.3 Financial and Transaction Information

To process deposits, withdrawals, and track your account activity, we collect financial information including:

• Bank account details: Bank name (e.g., BCA, BRI, BNI, Mandiri), account number, and account holder name for Indonesian bank transfers.
• E-wallet information: Account details for OVO, DANA, GoPay, ShopeePay, or LinkAja if you use these payment methods.
• Transaction history: Records of all deposits, withdrawals, bets placed, winnings, losses, bonuses claimed, and account balance changes.
• Payment method verification data: Information required to verify ownership of payment methods used on your account.

1.4 Technical and Usage Data

When you access jet178, we automatically collect technical information about your device and usage patterns to improve our services, prevent fraud, and ensure platform security:

• IP address: Your Internet Protocol address, which indicates your approximate geographic location and internet service provider.
• Device information: Device type (smartphone, tablet, desktop), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and device identifiers.
• Cookies and tracking technologies: Small data files stored on your device to remember your preferences, maintain your login session, and analyze site usage patterns.
• Browsing behavior: Pages visited, time spent on each page, links clicked, games played, bets placed, and navigation paths through the website.
• Referral source: The website or marketing channel that referred you to jet178.
• Login history: Timestamps and locations of account logins for security monitoring.

1.5 Communications and Support Interactions

We retain records of all communications between you and jet178, including:

• Customer support inquiries: Live chat transcripts, emails, and phone call recordings (with your consent where required by law) to resolve issues and improve service quality.
• Marketing preferences: Your consent or objection to receiving promotional emails, SMS messages, or push notifications.
• Feedback and surveys: Responses to user satisfaction surveys or feedback forms you voluntarily submit.

2. How We Use Your Information

jet178 uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your user account.
• Processing deposits, withdrawals, and other financial transactions.
• Verifying your identity, age, and residency through KYC procedures.
• Providing access to sports betting, casino games, and other gaming services.
• Calculating and crediting winnings, bonuses, and loyalty rewards.
• Managing your account preferences, limits, and settings.

2.2 Legal and Regulatory Compliance

• Complying with international gaming regulations, licensing requirements, and legal obligations.
• Preventing fraud, money laundering, underage gambling, and other illegal activities.
• Detecting and preventing bonus abuse, multi-accounting, and terms of service violations.
• Cooperating with law enforcement and regulatory authorities when legally required.
• Maintaining audit trails and transaction records as required by gaming regulators.

2.3 Security and Fraud Prevention

• Monitoring for suspicious activity, unauthorized access attempts, and fraudulent transactions.
• Implementing security measures to protect your account from hacking and identity theft.
• Analyzing usage patterns to detect collusion, bot activity, or exploitation of software vulnerabilities.
• Investigating and resolving disputes, chargebacks, and payment issues.

2.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality, navigation, and user experience.
• Testing new features, games, and promotions to enhance service offerings.
• Conducting market research and understanding user preferences in the Indonesian gaming market.
• Optimizing platform performance, loading speeds, and mobile compatibility.

2.5 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests via live chat, email, or phone.
• Sending account-related notifications such as deposit confirmations, withdrawal updates, and bonus credits.
• Providing important service announcements, policy updates, and security alerts.
• Offering personalized customer support based on your account history and previous interactions.

2.6 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonuses, and special deals tailored to Indonesian players and market events.
• Notifying you about new games, tournaments, and platform features.
• Conducting targeted marketing campaigns based on your gaming preferences and activity.
• Inviting you to participate in user surveys and feedback programs.

You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support to update your preferences.

3. Information Sharing and Disclosure

jet178 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted partners and service providers under the following circumstances:

3.1 Payment Processors and Financial Institutions

We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These financial institutions are bound by strict confidentiality and data protection obligations under Indonesian banking laws.

3.2 Gaming and Software Providers

We share limited technical data with game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and other software suppliers to deliver casino games, slots, and live dealer experiences. This data typically includes anonymized user IDs, game session information, and bet history but does not include personally identifiable information beyond what is necessary for game functionality.

3.3 Identity Verification and Fraud Prevention Services

We use third-party KYC verification services and fraud detection platforms to verify user identities, screen for politically exposed persons (PEPs), check sanctions lists, and detect fraudulent activity. These providers are contractually obligated to protect your data and use it only for verification purposes.

3.4 Legal Authorities and Regulatory Bodies

We may disclose your personal information to law enforcement agencies, gaming regulators, courts, or government authorities when:

• Required by law, court order, subpoena, or legal process.
• Necessary to investigate or prevent illegal activity, fraud, or violations of our Terms and Conditions.
• Required to comply with gaming license obligations or regulatory audits.
• Necessary to protect the rights, property, or safety of jet178, our users, or the public.

3.5 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified via email and/or prominent notice on our website of any change in ownership or control of your personal information.

3.6 Service Providers and Contractors

We engage trusted third-party service providers to perform functions on our behalf, such as cloud hosting, data analytics, email delivery, customer support software, and IT security. These providers have access to personal information only to the extent necessary to perform their services and are contractually required to maintain confidentiality and security.

4. Data Security and Protection

jet178 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Encryption and Secure Communications

All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) encryption technology — the same standard used by banks and financial institutions worldwide. This ensures that sensitive information such as passwords, payment details, and personal data cannot be intercepted by unauthorized third parties.

4.2 Secure Data Storage

Personal information is stored on secure servers located in data centers with physical security controls, including 24/7 surveillance, restricted access, and environmental monitoring. Sensitive data such as passwords are encrypted using one-way hashing algorithms, meaning not even jet178 staff can view your password in plain text.

4.3 Access Controls and Authentication

Access to personal information is restricted to authorized personnel who require it to perform their job functions. We implement role-based access controls, multi-factor authentication for internal systems, and regular access audits to prevent unauthorized internal access.

4.4 Regular Security Audits and Testing

Our platform undergoes regular security audits, vulnerability assessments, and penetration testing by independent cybersecurity experts to identify and address potential security weaknesses.

4.5 User Account Security Best Practices

While we implement robust security measures, you are responsible for maintaining the confidentiality of your account credentials. We recommend:

• Using a strong, unique password that combines letters, numbers, and special characters.
• Never sharing your password with anyone, including jet178 staff (we will never ask for your password).
• Enabling two-factor authentication (2FA) if available for additional account security.
• Logging out after each session, especially on shared or public devices.
• Monitoring your account activity regularly and reporting suspicious transactions immediately.

5. Data Retention

jet178 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Type	Retention Period	Purpose
Account Information	Duration of active account + 7 years	Regulatory compliance and audit requirements
Transaction Records	7 years after transaction date	Financial audits and tax compliance
KYC Documents	7 years after account closure	AML compliance and regulatory obligations
Customer Support Communications	3 years after interaction	Dispute resolution and service improvement
Marketing Consent Records	Until consent is withdrawn + 1 year	GDPR and marketing compliance
Technical Logs and IP Addresses	90 days to 2 years	Security monitoring and fraud prevention

After the applicable retention period expires, personal information is securely deleted or anonymized so that it cannot be associated with you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your jet178 account dashboard. For additional information, contact our customer support team.

6.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your email address, phone number, and address through your account settings. For changes to your legal name or date of birth, contact customer support with supporting documentation.

6.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance, fraud prevention, and dispute resolution. To request account deletion, contact customer support. Please note that deleting your account is irreversible and will result in forfeiture of any remaining account balance and loyalty points.

6.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider. Contact customer support to request a data export.

6.5 Right to Object to Processing

You have the right to object to certain types of data processing, particularly for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings.

6.6 Right to Restrict Processing

You may request that we restrict processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to processing.

6.7 Right to Withdraw Consent

Where we process your personal information based on your consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected] or use our customer support channels. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

jet178 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality, including login authentication, security, and transaction processing. These cookies cannot be disabled without affecting site operation.
• Performance Cookies: Collect anonymous information about how you use our site, such as which pages are visited most often and whether you encounter error messages. This data helps us improve site performance.
• Functionality Cookies: Remember your preferences, such as language selection, timezone, and display settings, to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by third-party advertising networks.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect site functionality and your user experience. For more information, visit your browser's help documentation.

8. International Data Transfers

jet178 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. When we transfer data across borders, we ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by regulatory authorities.
• Data processing agreements with third-party service providers.
• Compliance with international data protection frameworks.
• Encryption of data in transit and at rest.

By using jet178, you consent to the international transfer of your personal information as described in this Privacy Policy.

9. Children's Privacy

jet178 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a minor, we will delete it immediately and close the associated account. Parents or guardians who believe their child has provided personal information to jet178 should contact us immediately at [email protected].

10. Changes to This Privacy Policy

jet178 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email (to the email address specified in your account) and/or by posting a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of jet178 services after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

• Data Protection Officer Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 through the jet178 website
• Support Hours: 24 hours a day, 7 days a week (WIB timezone)

We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.